Customer Support Channels
A Sixty–Minute Support Ticket Response Guarantee
Every single support request you submit to us will be responded to within maximum sixty minutes. If for any reason whatsoever your ticket or email requires further assistance from a system administrator, we’ll forward it and leave a note to notify you that your issue is being worked on. If you take advantage of the Optional Admin Services package, all of the server management services included there will be completed at a time of your liking.
A Premium Customer Service
Our client support team will be at your disposal twenty–four–seven if you need help while working with our Site Control Panel or with any of the applications that we install on your behalf on the dedicated web hosting server. And if you need help handling the regular administration tasks on your dedicated web hosting server, you can take advantage of our Optional Admin Services package, which includes backup disk storage space, OS updates every week, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, etc.
A User–Friendly Help Section
Every dedicated web hosting plan is equipped with our charge–free Site Control Panel, which boasts a comprehensive knowledge base plus a collection of educational video tutorials. Whenever you require assistance working with the Site Control Panel, just click on the Help or Videos buttons in the top right corner.