A 99.9% Server Uptime
The chief benefit of setting up your own cloud hosting system is that you don’t have to be worried about compatibility – you set up a given set of software applications in such a manner so as to work with a defined set of hardware parts. The final result is something even more steady and reliable, as there are fewer possible chances of failure. We’ve set up our cloud hosting system using time–proven hardware components as well as a heavily tweaked version of Security–Enhanced Linux in order to create a fully riskless environment for your own websites.
That is the reason why, with all our Linux cloud hosting plans we give you a 99.9% server uptime guarantee. This guarantee is available in all our datacenters.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it is crucial that you also set up your own network infrastructure. This is the reason why we built a custom–configured internal network in each one of our data centers. Relying on top–hole Juniper switches and routers, our internal network allows for insanely fast data transfer speeds and is also fully redundant.
This way you will take advantage of a 99.9% network uptime in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe as well as in our datacenter in Australia, irrespective of which web hosting solution you have opted for.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you are not delighted by our web hosting services, or if you think that they are inadequate, or if you decide that you should use a VPS servers rather than a cloud hosting package – you will receive a full refund, no questions asked.
All domain name registrations are nonrefundable, but you will keep full control over your domains even when you close your web hosting account with us.
24/7 Technical Support
We’ve carefully picked each single member of our 24x7 support department to ensure that we can offer the best help desk support service you can get. Each of our customer service technicians has lots of years of experience working with hosting accounts behind his back, so they know what they are doing. And they are available 24x7 – you can touch base with them at any time and they’ll reply to you ASAP.
Their average ticket response time is just 20 minutes, while with other web hosting vendors you have to wait around for days. Besides, we offer a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be responded to within 1 hour.